You are here: Home > Residents > Service Standards > Compliments and Complaints
Compliments and Complaints
We encourage feedback on the services we provide. It is important that we hear about when you are happy with the service you get. Your compliments help us to continue to do things ‘right first time’ for you.
If we have made a mistake or if you have received a poor service, we want to know. Your opinion is valuable to us because it will help us to learn how we can do things better for you.
Our complaints process relates to services you have already received or have asked for but are not given. It should not be used if you are contacting us about a problem for the first time.
In the first instance you should contact your local office or scheme for help and advice.
You can make a complaint by contacting our Customer First Team on 0300 111 7000 or email customerfirst@accordgroup.org.uk
Alternatively you can complete our online Enquiry Form.
Compliments and Complaints Leaflet
Compensation Leaflet