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Contact Us
You can contact our Customer First Team on 0300 111 7000 between 9am and 5pm, Monday to Friday.This number is also available for emergencies Out of Hours (5pm to 9am) every day and all day on weekends.
Write to us at:
178 Birmingham Road
West Bromwich
B70 6QG
Email to: customerfirst@accordgroup.org.uk
The Customer First Team will be able to help you with everything from paying your rent to booking repairs – or put you through to someone who can help.
We set up the single phone number and Customer First Team after talking to residents about how we could improve the service that we provide.
Customer First call charges
Mobile phones: Calls to our Customer First number (0300 111 7000) are charged at standard landline rates. Calls are free if callers have ‘free inclusive minutes’ as part of their package.
Landlines: Calls are charged at the standard local rate for those dialling from 0121 locations and the standard national rates from elsewhere, eg 01922. Free local/national calls included in rental packages also apply when calling on the Customer First number (0300 111 7000).